The telecom industry here is bloody ridiculous. It is basically a giant, enforced monopoly. Out west it isn’t too bad as the providers are reasonably reliable, but the telecom companies are useless in Ontario.
This is about the most clear-cut example of fake competition there is. A monopoly board (the CRTC) is forcing terms on telcos to sell bandwidth below market rates, and now adjusting those terms in the face of a changing market condition, and everyone complains that it is the telcos that are the monopolists!